Your team are distributed across cities, and across states. Sydney, Melbourne, Brisbane, Adelaide, Canberra, Perth, and often in regional towns. There's no server room. No office network. No reception desk where someone arrives at your location.
Your infrastructure is Microsoft 365. Your security perimeter is Entra ID. Your file server is SharePoint. Your phone system is mobile, VoIP, possibly Teams. Your IT problems happen on home Wi-Fi, in co-working spaces, and on devices you shipped to someone you've never met in person.
Most MSPs will tell you they “also support remote workers.” Internacious has built our service around them.
If you've talked to a few IT providers, you've probably noticed the disconnect. They want to know about your server. Your firewall. Your office network. They want to quote you for on-site visits and rack-mounted hardware.
You don't have any of that. You have a team working from home offices and co-working desks, spread across cities and states. Everything runs through Microsoft 365.
Here's what a remote-first business needs from IT support:
Without an office network, the only thing standing between an attacker and your data is who can log in and from what. MFA enforcement, conditional access policies, device compliance checks replace the physical firewall. If they're not configured properly, your entire business is as secure as your weakest team member's home Wi-Fi password.
You've got laptops in multiple suburbs, cities, and states. Some are company-owned, some are BYOD. Someone in Melbourne needs a new machine. Someone in Hobart left and you need the laptop back. The logistics of managing hardware across a distributed team is a problem that traditional MSPs don't solve because they're used to a storeroom down the hall.
When a new hire starts on Monday and they're in Perth, their laptop needs to arrive configured, enrolled in Intune, signed into M365, and ready to work. When someone leaves, their access needs to be revoked and the device recovered — from a different city. If either of these processes is slow or incomplete, you either lose a day of productivity or carry days of security risk.
Everything your team shares lives in SharePoint and OneDrive. Permissions, sharing links, guest access, version control. SharePoint is the primary single Cloud Drive for your distributed team. If it's messy, people can't find what they need. If it's overshared, Copilot will surface things it shouldn't.
When someone's screen goes black in the office, they walk to the IT person. When it happens at home in regional NSW, they need to call someone who can remote in, diagnose, and fix it without being in the same postcode. The helpdesk model needs to be more than tolerant of remotely located staff members, it needs to be remote-native.
This is foundation-level for a remote-first business.
Intune is how you manage devices you can't physically touch. We configure and manage it so your devices stay compliant, secure, and up to date regardless of where they are.
This connects directly to our Employee Termination IT Lockdown service for situations where speed or sensitivity matters.
Phone, email, and portal. Your team calls us when something breaks, and they get a person in Australia who knows their environment.
M365 is your office.
Essential Eight aligned, adapted for environments with no on-premise infrastructure.
Remote-first teams are the ones getting the most out of Copilot. Meeting summaries for the person who missed the Teams call. Draft replies to the email thread that's 40 messages long. Document summaries when you're catching up across time zones.
We help you deploy Copilot safely — permissions cleaned up, data governance sorted, identity controls in place — so your team gets the productivity benefits without the data exposure risk. See our Copilot readiness engagement for the full scope.
Strategy consultants, management advisors, specialist advisory firms. Small teams, high-value work, everyone on laptops, no office. You need reliable M365, tight security, and an IT provider who doesn't need to visit a building to do their job.
Accounting practices where the partners work from home three days a week and the team is scattered. Financial planning firms with advisors in different cities. Legal teams that collaborate on documents through SharePoint and Teams.
You set up M365 when there were three of you, and now there are fifteen and nobody has ever reviewed the security settings. The founder is still the Global Admin. Shared passwords exist for things they shouldn't. Somebody should probably sort this out before something goes wrong.
Maybe you have a small office in Sydney with a few people, and the rest of the team is remote across Australia. You want on-site capability when you need it and remote-first service the rest of the time. That's exactly how we operate.
Internacious is a Sydney-based business that delivers services remotely across Australia. We understand the remote-first operating model because we live it. The tools we use to manage your environment — M365, Entra, Intune, remote monitoring — are the same tools that make remote-first businesses work.
We specialise in the Microsoft stack. That's where remote-first businesses live. We know Entra ID conditional access inside out. We know how Intune Autopilot works when you're shipping a laptop to someone you've never met. We know how SharePoint permissions interact with Teams and how Copilot exposes the gaps. This depth is what makes us useful.
Per-user, per-month. Same rate whether your team member is in Sydney CBD or Cairns.
The price includes helpdesk, M365 administration, identity management, device management through Intune, security baseline, patching, backup, and regular reviews. No per-incident charges. No extra fees for remote staff.
For a typical remote-first business with 5–25 users on M365 Business Premium, we can give you a clear quote on a short call.
Same-day access revocation when someone leaves — critical for remote teams where you can't collect the laptop at the door.
Learn moreGet your tenant ready for Copilot. Permissions, data governance, identity controls. Remote-first teams get the most out of Copilot — if it's deployed safely.
Learn moreYour file server is SharePoint. Make sure the permissions reflect who should actually see what.
Learn moreUrgent containment when a mailbox or account is compromised. Remote workers on home networks are the primary phishing target.
Learn moreReady to Talk About Your IT?Book a call