Monitoring, maintenance, and support IT Services.
Comprehensive cybersecurity and cloud management.
Strategic IT planning and continuous improvement.
Managed IT Services
Comprehensive IT management that ensures your business technology is always operational, secure, and optimized for performance. We handle the complexities of IT so you can focus on growing your business.
internacious Managed IT Services Covers:
Summary:
- •Monitoring, maintenance, and support
- •Secure, always-available end-user help desk
- •Cybersecurity stack, policy enforcement, and compliance guidance
- •Cloud, server, network, and endpoint management
- •Backup, disaster recovery, and business continuity
- •Strategic planning and budgeting (vCIO)
- •Reporting, analytics, and continuous improvement
- •Optional project, advisory, and co-managed services
Managed IT Services: The Core Non-Negotiable Services
Proactive Monitoring & Maintenance
- •Real-time health checks of servers, endpoints, network gear, cloud workloads
- •Automated patch management for Operating systems, and applications
- •Predictive alerts and remediation via remote monitoring and management
- •Asset inventory and configuration management
Service Desk / End-User Support
- •Phone, email, chat, and self-service portal
- •Tier-based escalation with documented SLAs (response & resolution)
- •Remote support and on-site support
Cybersecurity and Incident Response
- •Next-Gen AV/EDR/XDR on every endpoint, centrally managed
- •Firewall/UTM configuration and log retention
- •Secure email (anti-phish, anti-spoof)
- •MFA, conditional access, password management policies
- •Vulnerability scanning & ability to provide penetration tests
- •Security awareness training and phishing simulations
Network Infrastructure Management
- •LAN/WAN, ethernet, and Wi-Fi
- •Capacity planning and performance baseline
- •Configuration backup for switches, routers, firewalls
Cloud Operations
- •Public (Azure/AWS/GCP), private, and hybrid cloud administration
- •VM provisioning, rightsizing, and cost optimization
- •Identity & access management, SSO, conditional access policies
- •Microsoft 365 and Google Workspace tenant management, license governance
- •Hosted virtual desktops & applications (DaaS, VDI)
Backup + Disaster Recovery / Business Continuity
- •Local image-based backup with cloud replication (3-2-1 rule)
- •RPO/RTO to reflect business requirements
- •Scheduled test restores & documented failover runbooks
- •Ransomware rollback options
Asset Lifecycle & Procurement
- •Standardize on approved hardware specs
- •Warranty / support contract tracking and renewals
- •Imaging, configuration, deployment logistics, and secure disposal
- •Vendor liaison and order management
Site Knowledge Management
- •Secure password vault and privileged access workflows
- •Change management records and maintenance windows
Pricing Options
- •Per-user, per-device, or tiered bundles
- •All-inclusive vs. custom pricing
- •Fixed monthly retainers with clearly defined out-of-scope project rates
Strategic, Advisory, and Resourcing
- •vCIO: guidance, risk assessments, compliance roadmaps
- •IT governance: policy drafting, audit preparation, vendor due-diligence support
- •Project services: migrations, upgrades, relocations, mergers
- •Staff augmentation & co-managed IT for in-house teams needing extra muscle
Ready to Transform Your IT Infrastructure?
Let's discuss how our managed IT services can help your business achieve greater reliability, security, and performance.
Contact Us
Let's talk about your business.
info@internacious.com
Phone
02 6181 6899
Office
Bldng 3.3, Dairy Rd
Fyshwick ACT 2609